CMA or LPN - Back Office Coordinator

Job Summary

The CMA or LPN Back Office Coordinator supports and coordinates daily operations, clinical processes, and daily workflow of the physician practice back office under the direction of the Practice Manager while providing services within the scope of the professional licensed or certified in the delivery of patient care.

Job Responsibilities

• Perform the duties and responsibilities of a licensed or certified clinical provider within the scope of responsibilities and licensing body. This may include, but is not limited to rooming patients, drawing blood, taking vital signs, entering data, documenting in the patient record, etc.
• Cook up the duties and schedule of back-office support staff. Delegate duties appropriately and provide shift leadership of back-office support staff while performing similar duties.
• Take initiative to complete unassigned tasks. Ensure a smooth operation of the medical practice, answer phones, perform telephone triage, answer questions, assist with information gathering, assist staff as required in daily duties, etc.
• Relay performance and operational issues regarding clinical staff to the manager for appropriate follow-up.
• May conduct and oversee training of others on specific processes or programs, i.e., supplies, data entry, time keeping, compliance, etc.
• Ensure and appropriate par levels of medical and clerical supplies are maintained. Coordinate the stocking of received supplies and materials.
• Contribute information and feedback regarding practice employee performance to the manager for inclusion in clinical staff performance evaluations.
• Other duties as assigned.

Education Requirements

• Minimum: High School Diploma or Equivalent
• Certified Medical Assistant or Graduate from an accredited Practical Nursing program

Experience Requirements

• Minimum: One (1) year of Previous Physician Office
• PREFERRED: Six (6) months of data entry and retrieval

Licenses & Certifications Requirements

• License/Certification Requirements:
• Certified Medical Assistant or Licensed as a Practical Nurse in the state of Indiana
• BLS Certification (American Heart Association)