CMA- Chronic Care Navigator

About the role

This role can be located in any location, with the following offices preferred: Goodyear, AZ* Thunderbird office* Prescott, AZ*

Requirements

• Certified Medical Assistant with 2 to 5 years of experience
• Strong multitasking and problem-solving abilities
• Excellent written and verbal communication skills
• Experience in chronic kidney disease preferred
• Preferred experience with Epic electronic health records, dialysis, nephrology, or care coordination

Compensation & Benefits

• M-F 8am-4:30pm, full-time $19-$21/hr
• PTO, health, dental, and vision benefits
• Life and disability insurance
• 401K retirement plan

About the Role

Phamily is assisting Arizona Kidney Disease and Hypertension Clinic is hiring a Chronic Care Coordinator to support nephrologists and advanced practitioners in managing chronic care patients. This role involves using the Phamily Chronic Care Management platform to improve patient care, prevent unnecessary hospitalizations, and enhance communication between patients and their care teams.

Responsibilities

• Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.
• Schedule and process 24-hour blood pressure monitoring.
• Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek.
• Notify physician of changes in patient’s clinical status and/or abnormal test results.
• Collect urine samples and process specimens for courier transport.
• Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.
• Adhere to company policies and procedures and prioritize and complete day to day activities.
• Maintain office equipment, office, and medical supplies through efficient inventory management.
• Process Hospital Disposition Reports.
• Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.
• Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.
• Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
• Aid in the annual purging process of patient charts.
• May be required to report to alternate AKDHC worksites, as directed.

Qualifications

• Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants
• Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
• 1-2 years front/back office experience preferred
• Ability to support a pleasant, positive and cooperative teamwork environment
• Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier.
• Ability to multi-task and lift and/or move 50 pounds essential.