Community Health CMA

As our Community Health Worker at CommonSpirit Medical Group - Family Medicine - Ringgold, you will assist patients and their support team to navigate and access community services, other resources, and adopt healthy behaviors. Every day, you will support the healthcare system providers and staff through an integrated approach to care management and community outreach. You will provide social support, informal counseling, and advocate for the health needs of individuals and their community. Community outreach and collaboration with community agencies are essential to this role. You will also participate in the process of collecting and maintaining health-related social needs screening data.

Responsibilities

• Establish rapport, assess patient’s level of health literacy and comprehension, provide information/guidance for an effective care transition, and ensure that information is understood by the recipient.
• Build and maintain a positive working relationship with Providers, including interactions within Provider offices, communication over the phone, and through digital means such as email and fax.
• Act as an advocate for the patient/family by locating appropriate community resources to address concerns and reduce risk of hospitalization or readmission.
• Monitor effectiveness of services provided by external resources and provide timely feedback to the provider/interdisciplinary team.
• Escalate any internal and external customer concerns to the interdisciplinary team and/or Supervisor.
• Collect and maintain health-related social needs screening data.
• Demonstrate proficiency in providing social support, informal counseling, and advocacy for health needs.
• Foster strong community outreach and collaboration to create an integrated approach to care management.

Requirements

• High School Graduate or GED, upon hire.
• 1-3 years of experience in a patient care environment or working in a health-related community outreach organization, upon hire.
• Certified Medical Assistant (AAMA) or Licensed Practical Nurse (TN), upon hire.
• Knowledge and ability to work with electronic medical records; knowledge of health care terminology.

Qualifications (Preferred)

• Associate of Arts, upon hire.
• Bachelor of Arts, upon hire.

About the Organization

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee.

Pay

$18.96 - $26.78 per hour