CMA, Certified Medical Assistant

About the Role

A Certified Medical Assistant plays a crucial role in patient care, directly impacting the patient experience by assisting healthcare providers and ensuring smooth clinical operations.

Responsibilities

• Conduct comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information.
• Assist providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety.
• Perform EKGs, immunizations, and specimen collection in accordance with policy and competency standards.
• Prepare, label, and process laboratory samples and point-of-care tests accurately.
• Maintain infection control, safety protocols, and equipment calibration across all clinical areas.
• Support providers with patient triage, care coordination, and transitions across clinical settings.
• Provide patient education regarding medications, treatment plans, chronic condition management, and preventive care.
• Accurately document clinical data, provider instructions, and patient updates in the electronic health record (EHR).
• Schedule, confirm, and track patient appointments, referrals, authorizations, and test results to ensure timely care.
• Verify insurance coverage and assist with prior authorizations, billing, and coding processes as needed.
• Monitor inventory levels and prepare examination or procedure rooms with required supplies and equipment.
• Participate in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.
• Facilitate communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care.
• Maintain confidentiality and adhere to HIPAA, OSHA, infection control, and all compliance standards.
• Uphold compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.