CLX Property Advocate - Condo

About the role

We're looking for a Dwelling Claims Experience Advocate to help us settle property losses quickly, fairly, and with a level of care that actually surprises people. You'll join our Claims team handling the full lifecycle of dwelling and condo claims — from first notice of loss through resolution — and you'll be the person who makes a genuinely hard situation feel a little more human.

Responsibilities

• Investigate and handle dwelling and condo claims end to end, owning each case from first notice through final resolution
• Settle all claim components — dwelling, condo, contents, and ALE — efficiently and fairly, keeping customers informed by phone and email throughout
• Explain coverage decisions in plain language, ditching the jargon and making sure customers actually understand what's happening and why
• Review mitigation and pack-out bills, and identify subrogation opportunities as part of your day-to-day handling
• Follow best practices for reporting large losses to internal and external partners, and hold yourself to all state-required compliance guidelines
• Prioritize and organize your caseload daily so nothing falls through the cracks and every customer gets a timely response

Requirements

• 2+ years of technical claims handling experience, with a strong background in fire, water, and weather losses
• Proven experience handling losses valued over $10K across a wide range of claim types
• Solid knowledge of dwelling damage, with condo experience preferred
• Familiarity working with major national property service vendors like Serv-Pro, First Team, Contractor Connection, and Crawford
• Experience identifying and handling claims with suspicious flags
• A genuine passion for delivering an outstanding customer experience — even when the news is hard to deliver
• Comfortable picking up new technology and business tools as they evolve
• Active Property & Casualty adjuster license in your resident state

Qualifications

Please note that we are unable to sponsor applicants for work visas. Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico.

Benefits

Lemonade's US base salary range for this full-time position is $60,000 - $72,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.