CLX Pet Specialist

About the role

The senior claims specialist exemplifies a partner-positive approach to Workers’ Compensation by providing compassionate, high-quality support to injured partners. Operating in a fast-paced and collaborative environment, this role is committed to delivering exceptional service, fostering positive outcomes, and upholding Starbucks’ values of care and excellence.

Responsibilities

• Administer a portfolio of workers’ compensation claims and provide strategic direction to third party administrators to ensure Starbucks’ workers' compensation program delivers: prompt and appropriate medical treatment, timely wage-loss payments and other required financial benefits, opportunities for early and sustainable return to work, comprehensive claim investigation and evaluation, effective litigation and legal strategy management, compliance with all applicable state jurisdictional regulations, appropriate utilization of risk mitigation tools (i.e. Sub Rosa, MSA, etc.).
• Lead interactive discussions with injured partners, store leadership, healthcare providers, and claim stakeholders to identify opportunities for return to work and facilitate temporary modified duty assignments that support recovery and business needs.
• Serve as a trusted advocate for injured partners by balancing empathy, quality, and operational excellence while driving positive claim outcomes.

Requirements

• Minimum of 7 years of California workers’ compensation claim adjusting or work experience with third party administrators, insurance companies or corporate risk management departments.
• Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively with partners, leadership, vendors, healthcare providers, and legal stakeholders.
• Strong negotiation and relationship management skills, with the ability to effectively collaborate with customers, partners, vendors, and third-party administrators.
• Strong time management and prioritization skills.
• Demonstrated compassion, empathy, and professionalism.

Qualifications

• Not specified.

Skills

• Not specified.

Benefits

• Medical, dental, vision, basic and supplemental life insurance.
• Paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
• 401(k) retirement plan with employer match, Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
• Access to the Starbucks College Achievement Plan, student loan management resources, and other educational opportunities.
• Access to backup care and DACA reimbursement.
• Compliance with state and local laws regarding employee leave benefits.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

For roles below director, you will accrue vacation up to a maximum of 120 hours (190 in CA). For roles at director or above, you will accrue vacation up to a maximum of 200 hours (316 in CA).