Clubhouse Receptionist- part time

About the role

Responsible for ensuring members/guests receive friendly, attentive, and efficient service in the receptionist/concierge/reservation area. Performs a variety of administrative, reception, and concierge tasks for the clubhouse. Responsible for assisting all members/guests at the clubhouse location.

Responsibilities

• Greets all residents and directs inquiries to proper party.
• General office clerical duties as directed by Social/Activities Manager and/or Directors/Front of the House Managers.
• Assist Social/Activities Manager/Coordinator/Clubhouse Manager with responsibilities during season and to provide coverage for the front desk area.
• Must project a professional appearance and attitude.
• Performs as a concierge and assists members/guests with their requests to include; reservations, taking to go orders, transportation arrangements, reciprocal dining, and a variety of other administrative tasks.
• Expedites incoming calls in a pleasant, positive and professional manner.
• Assists members with copy and fax machine.
• Insures member/renter is billed properly for charges which occur from use of office machines.
• Ability to use all office business machines.
• Assist with copying and distribution of all club related communications.
• Proofs and assists in compilation of calendar events and monthly newsletters.
• Maintain ala carte reservation system in an accurate manner.
• Answer/receive and book restaurant reservations for dining rooms and reservations for organized events.
• Responsible for call backs to confirm reservations and proper attire prior to events.
• Taking and arrange "to go" orders from members.
• Assist directors/managers with marketing flyers and other signage.
• Handles member complaints and reports the problem to manager on duty to prevent reoccurrence.
• Responsible for high standards of cleanliness of assigned areas.
• Attentive to all member requests and inquiries.
• Interact with residents in a courteous and professional manner.
• Report all safety issues to Manager, immediately.
• Assisting with any setup duties prior to shifts.
• Adhere to all service standards.
• Able to lift up/move to 25 lbs required.