Clubhouse Administrative Specialist

Administrative Management

• Maintain accurate membership records and monitor/track daily attendance.
• Verify and ensure the accuracy of all member forms and data.
• Ensure all payments of fees are submitted and recorded before services are rendered.
• Check, verify, and produce accurate records of payments and attendance for memberships, enrollments, programs, sports leagues, field trips, and transportation.
• Avoid Clubhouse deadlines.
• Oversee Child Care Assistance (CCA) and Scholarship eligibility requirements at the Clubhouse.
• Aid members with eligibility by pre-qualifying participants, collecting documents, and providing information on completing applications that assist with fee payments.
• Greet members, parents/guardians, and visitors in a courteous, welcoming, and professional manner.
• Serve as an informational resource and arrange tours of the facility for potential members.
• Aid visitors, vendors, or others not affiliated with the organization by facilitating introductions, meetings, or other events and ensure visitor compliance.
• Promote and communicate programs, activities, events, and field trips to members and families.
• Promptly and courteously answer Clubhouse telephones and emails and provide assistance.
• Provide training and information to all Youth Development Professionals regarding front desk functions.
• Serve as a mentor/role model for members. Provide direction to members by establishing and enforcing standards, expectations, and consequences for inappropriate behavior per organizational guidelines. Apply corrective action that is fair, consistent, and age appropriate. Provide written documentation and support when necessary for conduct/behavior issues and may consult parents/guardians with the approval of Clubhouse leadership.
• Promote and communicate programs, activities, events, and field trips to members and families.
• Aid Club staff in the retention and recruitment of members through outreach efforts.
• Oversee and assist with the cleanliness and safe operation of Clubhouse areas and help other staff with the cleanliness and safe operation of the Clubhouse and grounds as needed.
• Work cohesively with Club staff to foster a positive environment for staff and members.
• Aid in other program areas, other programs, or other scheduled duties as assigned.

Other Duties

• Assist, implement, plan, or participate in BGCSNV special events as required.
• Enforce and abide by Clubhouse rules, organization policies, procedures, and practices.
• Provide attention and direction to special needs children as required.
• Drive Club vans periodically.

Preferred Skills, Knowledge, And/or Abilities

• High school diploma or general equivalency.
• Three years of experience in a Boys & Girls Club or similar organization completing administrative/customer service duties.
• Strong working knowledge of Microsoft and/or Google suite of productivity applications (Word, Excel, Forms, Outlook, etc.).
• Ability to deal effectively with multi-age groups of children, small groups of children in activities and free play, and large groups of children in organized activities.
• Ability to meet deadlines with time constraints and handle multiple demands.
• Strong interpersonal and team leadership skills.
• Ability to interact professionally with the public, families, Youth Development Professionals, and members.
• Demonstrated ability to take responsibility for the safety, well-being, and output of others.
• Strong communication skills.
• Bilingual (English/Spanish) preferred.

Driving Position

• Must have a valid Nevada driver license and good driving record in order to transport passengers as mandated by our insurance company.
• Occasional local and distance driving may be required.

Drug Testing and Background Checks

• Drug testing and fingerprint-based background checks are required as conditions of employment.