Club Restaurant Floor Manager

About the role

Reporting to the Club Restaurant General Manager, this role will be responsible for leading the operation with passion and creativity, ensuring exceptional five-star service. This role will require assisting other F&B Outlets as needed.

Responsibilities

• Managing daily operations, ensuring smooth and efficient service.
• Leading, training, and motivating the team, including servers, bartenders, greeters, and support staff.
• Schedule shifts and manage labor costs effectively.
• Overseeing the setup, replenishment, and presentation of buffet stations, ensuring food quality, variety, and visual appeal.
• Monitoring food safety and sanitation practices, ensuring compliance with health regulations and resort standards.
• Managing inventory levels for buffet supplies and food items, including ordering, receiving, and storage, to minimize waste and control costs.
• Working closely with the culinary team to plan and execute menu items, special promotions, and seasonal offerings.
• Assisting in budgeting, forecasting, and financial reporting, including tracking sales and expenses to meet profitability goals.
• Collecting and analyzing guest feedback to continuously improve the dining experience and address any issues promptly.
• Implementing and promoting staff recognition programs, provide opportunities for career development, and foster a positive work environment to enhance employee satisfaction and reduce turnover.
• Supporting the planning and execution of special events or group bookings, ensuring a seamless experience for guests.
• Providing ongoing training and support to staff to enhance their skills and ensure consistent service standards.
• Assisting the General Manager with strategic planning, operational improvements, and performance reviews, contributing to the overall success and growth of the outlet.

Qualifications

• Performs other reasonable job duties as requested by Supervisors.
• Excellent communication skills and a strong, innovative mindset.
• Ability to motivate and lead a team of professionals.
• Applicants are required to have at least 2 to 3 years' experience.
• Must possess valid Food Handler's card.
• Knowledge of Forbes service standards.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Wine and spirit knowledge and service training knowledge.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at Coral Tree Hospitality managed properties.