Club Repair Specialist- Edwin Watts Golf

Edwin Watts Golf is part of the Worldwide Golf family—a growing, 50-year-old business with over 95 stores across more than 25 states—which includes well-renowned golf retail and e-commerce brands.

About the role

The Club Repair Specialist at Edwin Watts Golf is responsible for promoting and maintaining a store culture consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy. This means putting the customer first and doing whatever possible to ensure a memorable and positive customer experience. The role involves performing all club performance modifications according to customer needs, providing a superior golf club repair experience, and managing inventory through accurate recording of shop consumption, usage, and waste.

Responsibilities

• Operate shop equipment safely by complying with workplace safety programs.
• Show accuracy in completing all order forms and repair tags.
• Measure lie & loft angles, club height, weight & shaft flex, and make adjustments based on customer needs.
• Repair broken clubheads and change golf club shafts and grips.
• Demonstrate thorough knowledge of golf club-making and repair techniques, product features, and their benefits.
• Once fully trained, recognize and suggest ways to improve processes.
• Operate general phone systems and basic computer applications.
• Demonstrate knowledge of processing information and merchandise via computer and POS register system; operate and use all equipment necessary to run the store.
• Demonstrate working knowledge of word-processing, spreadsheet, inventory, Internet, and order processing systems.
• Freely access all areas of the store including sales floor, stock area, and register area by standing, walking, stooping, crawling, climbing, crouching, and kneeling, and lifting and/or moving up to 50 pounds at any given time.
• Work varied hours/days as business dictates.

Qualifications

• Prior golf club repair experience is a plus, but not required (entry-level candidates are welcome to apply).
• Knowledge of golf equipment and shafts is preferred, but not required.
• Experience working in a shop environment and familiarity with basic power tools is preferred, but not required.
• Knowledge of retail operations is a plus, but not required.

Benefits

• Paid vacation
• 401(k) matching
• Health benefits with company contribution to the HSA (for full-time employees)
• Strong employee discount
• Golf-specific learning opportunities and hands-on training