Club Manager & Coach - Financial District

What You'll Do

• Deliver High-Quality Coaching & Maintain Coaching Standards
• Coach an average of 8-10 classes per week, maintaining a visible and inspiring presence on the floor
• With support from your DSM ensure all sessions are delivered to the highest AC coaching standards — monitoring and upholding quality across the entire coaching team
• Provide regular real-time feedback to coaches and proactively identify opportunities for development
• Assist in shadow sessions for potential coaches and provide structured feedback to the dual Club Manager
• Participate in coach training and lead team-building sessions as required
• Own Day-to-Day Studio Operations
• Manage the daily operations of the studio, ensuring everything runs smoothly, on time, and to brand standard
• Maintain and manage key systems including Mindbody and GLM, ensuring accurate scheduling, reporting, and member data
• Ensure all scheduled classes are covered, stepping in to coach when necessary
• Uphold exceptional facility cleanliness and readiness by adhering to operational checklists
• Manage opening and closing procedures, inventory, and day-to-day administrative tasks
• Report regularly to the dual Club Manager on operational performance, issues, and member feedback
• Drive Member Retention & Experience
• Relentlessly identify new ways to enhance the member experience — ensuring every member feels valued, seen, and connected
• Conduct goal-setting calls with members in line with per-studio targets — building rapport, tracking progress, and identifying retention risks early
• Proactively identify at-risk members and take swift action to re-engage them and mitigate cancellations
• Select and recognise award recipients at end-of-season celebrations
• Attend at least one Squad class per week that you are not coaching to connect with members, observe delivery, and identify improvements
• Lead Community Engagement & Events
• Manage squad WhatsApp group threads — sparking conversation, sharing updates, and keeping energy high
• Organize and execute in-studio and out-of-studio events that drive connection and retention
• Represent the brand at local events and social activities
• Implement initiatives in partnership with the dual Club Manager to strengthen squad culture and drive attendance

Requirements

• People-Focused - Genuinely invested in others and in building lasting relationships
• Operationally Sharp - Comfortable managing day-to-day studio operations with precision and ownership
• Coaching-Led - Passionate about delivering excellent sessions and raising the standard of every coach around you
• Attentive & Observant - Notices what members need and acts quickly
• Highly Organised - Executes events, schedules, and initiatives with attention to detail
• Excellent Communicator - Confident and warm across in-person, written, and digital interactions
• Positive & Professional - Brings consistent energy and a high standard to every interaction
• Pasionate About a Healthy, Social Lifestyle - Lives and breathes the AC brand values
• NASM-CPT or equivalent certification (required)
• CPR, First Aid, and AED certified
• 2+ years of coaching or customer-facing experience in fitness, hospitality, or a similar industry
• Full-time availability, with flexibility for early mornings, evenings, weekends, and some holidays
• Physical ability to kneel, bend, reach, climb, stand for extended periods, and lift at least 30 lbs

Benefits

• Salary: 80k + bonus incentives up to $25k upon completion of targets
• Paid Vacation: 4 weeks (accrued)
• Competitive health, dental & vision insurance
• One plan covered in full by employer at individual level
• 401k