Club Manager

About the role

As the Club Manager at Planet Fitness, you are responsible for overseeing all club operations to ensure an exceptional "Judgement Free" member experience. You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement.

Responsibilities

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensuring all shifts are covered.
• Provide backup support as needed, which may require covering shifts above and beyond your regular hours.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Conduct bank deposits.
• Oversee the ordering of club supplies and retail product.
• Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
• Avoid and assist in emergency situations.
• Set assigned tasks and lead team members in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; providing feedback to team member regularly.
• Resolve employee concerns; partnering with HR as needed.
• Submit all employee changes (status, schedule, pay etc.) in a timely manner.

Qualifications

• 1+ years Customer Service experience
• 2-3 years of experience supervising and leading a team
• Must be able to work over 40 hours per week as needed to ensure proper coverage at the club
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Skills

• Approachable and thrives on connecting with people
• Passionate about creating and leading in a people-centric environment
• Demonstrates initiative and self-awareness
• Handles all interactions with diplomacy, managing conflict with ease
• Comfortable setting clear direction and following up consistently
• Quickly adapts communication style to the audience
• Enjoy managing multiple priorities at once and following through to completion
• Enjoys coaching and leading others to success
• Acts as an ambassador for the Planet Fitness brand and always acts with members in mind
• Acts with integrity and shows respect to everyone around them; acts as a role model

Benefits

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts

Pay

Compensation is commensurate with experience.

Schedule

Work schedule varies based on location and department needs.