Club Manager

About the role

The Club Manager oversees all club operations to ensure an exceptional "Judgement Free" member experience. Responsibilities include hiring, scheduling, managing finances, inventory, and team performance.

Responsibilities

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensuring all shifts are covered.
• Provide back up support as needed, which may require covering shifts above and beyond your regular hours.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Conduct bank deposits.
• Oversee the ordering of club supplies and retail product.
• Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
• Avoid conflicts and resolve employee concerns.
• Assess and assist in emergency situations.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; providing feedback to team member regularly.
• Submit all employee changes (status, schedule, pay etc.) in a timely manner.

Qualifications

• 1+ years Customer Service experience
• 2-3 years of experience supervising and leading a team
• Must be able to work over 40 hours per week as needed to ensure proper coverage at the club
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency