Club Manager

About Planet Fitness

Our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing. Joining the PF family means being part of a supportive, engaging team that cares about the health and wellbeing of the community, having fun at work while creating member experiences that consistently exceed expectations, and representing a brand you can be proud of.

Who You Are

• Approachable and thrive on connecting with people.
• Passionate about creating and leading in a people‑centric environment.
• Demonstrate initiative and self‑awareness.
• Handle all interactions with diplomacy, managing conflict with ease.
• Comfortable setting clear direction and following up consistently.
• Can quickly adapt your communication style to the audience.
• Enjoy managing multiple priorities at once and following through to completion.
• Enjoy coaching and leading others to success.
• Ambassador for the Planet Fitness brand, always acting with members in mind.
• Act with integrity, show respect to everyone, and serve as a role model.

Responsibilities

• Coordinate and execute hiring practices and onboarding of new team members.
• Create staff schedules, ensuring all shifts are covered.
• Provide backup support as needed, including covering shifts beyond regular hours.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures and maintain receipts.
• Conduct bank deposits.
• Oversee ordering of club supplies and retail products.
• Trend Key Performance Indicators, identify root causes, and execute improvement plans.
• Ensure the team is aware of marketing efforts and trained on all promotions.
• Assess and assist in emergency situations.
• Set assigned tasks and lead team members safely and efficiently.
• Model behaviors that provide an outstanding member experience; coach and inspire others.
• Manage team member performance, providing regular feedback.
• Resolve employee concerns, partnering with HR as needed.
• Submit all employee changes (status, schedule, pay, etc.) promptly.
• Greet members/guests as they enter and exit the club, assisting with questions or concerns.
• Promote the Judgement Free Zone® by connecting with members on the floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve escalated member concerns and partner with the Regional Manager when needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions: sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours, assessing membership needs.
• Execute retail transactions accurately and drive sales goals.
• Oversee regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
• Perform comprehensive walks of all club areas; quickly fix safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns (e.g., broken or missing equipment) through communication with the Facilities Maintenance team.
• Create cleaning and sanitizing assignments for team members and follow up on quality and completion.

Qualifications

• 1+ years customer service experience.
• 2‑3 years experience supervising and leading a team.
• Ability to work over 40 hours per week as needed to ensure proper club coverage.
• Must be 18 years of age or older.
• Willingness to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.
• Physical demands:
  • Continual standing and moving throughout the club during shift.
  • Continual in‑person or phone communication.
  • Ability to lift up to 75 pounds.
  • Exposure to toxic chemicals.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Movement in various positions, including bending and twisting.

Benefits

• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card membership.
• 401(k) and Roth retirement savings plan.
• Term life insurance.
• Healthcare and dependent‑care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Engaging team‑building competitions and social events.

Health and Safety Requirements

• Contribute to a safe and healthy workplace.
• Follow all applicable policies and protocols.
• Report unsafe conditions or at‑risk behaviors to leadership.
• Conduct work in a safe manner.