Club Manager

About the Role

This is a full-time, exempt position with an annual salary of $50,000. We have Club Manager openings at both Harrisburg East and Silver Spring. The schedule is Saturday & Sunday 6:45am - 2:45pm, Monday - Wednesday 11am - 7pm. At National Fitness Partners, we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

Responsibilities

• Ensure club is fully staffed, and the team performs to NFP standards, including building a bench with team members.
• Responsible for recruitment and staffing, including recruitment tactics, conducting pre-screens, interviewing candidates, and making hiring decisions.
• Provide back-up support as needed.
• Consistently achieve monthly goals, including drivers and KPIs.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manage club labor and ensure payroll accuracy by validating employee timecards, approving payroll, and scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained, and safe for all members and staff.
• Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures, providing coaching, constructive counseling, and progressive discipline as needed.
• Drive membership sales with a focus on achieving DGR goals and participate in community outreach.
• Invest in staff training and development to enhance their skills and performance.
• Assess areas of need in assigned club, develop, and successfully execute a plan of correction.
• Update Senior General Manager on assigned club progress weekly.
• Attend and participate in Regional Meetings.
• Complete One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities, giving member tours, using Ignite to enroll/manage/cancel members, and cleaning the club to NFP standards.
• Ensure member accidents are reported in a timely manner through the NFP process.

Benefits

• Growth Opportunities: Over 90% of our management team started as entry-level team members!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability (100% Company Paid!)
• Employee Assistance Program
• Free employee Black Card Membership

Pay

$50,000 annual salary

Schedule

Saturday & Sunday 6:45am - 2:45pm, Monday - Wednesday 11am - 7pm