Club Manager

Flynn Fitness is one of seven premier brands of Flynn Group, the largest franchise operator in the world. Our mission is to be the premier operator within each brand by focusing on core values: Care Genuinely for People, Play like a Champion, and Win as One. Planet Fitness creates a Judgement Free Zone® where anyone can feel comfortable building an active lifestyle.

About the role

Reporting to the Regional Manager, the Club Manager oversees club operations, ensuring a positive member experience and financial stability. This role is critical in managing team dynamics to maintain a high-energy, inclusive atmosphere.

Responsibilities

• Grow, develop, and build a winning team using best practices in hiring, training, coaching, and performance management.
• Utilize training tools (e.g., Planet Fitness University) to hold the team accountable for essential learning.
• Teach the team to provide +1 service; observe, coach in the moment, and lead by example.
• Ensure every member receives a friendly greeting upon entering/exiting the gym.
• Develop a plan to drive EFT by maximizing KPIs, including BCM, tour percentage, employee retention, member engagement, and regional inspections.
• Respond to member service submissions in a timely, professional, and solution-oriented manner to create "raving fans."
• Foster a culture of adaptability through open communication, collaboration, and experimentation with new ideas.
• Lead change-management efforts for new systems and processes with clarity and confidence.
• Ensure proper open and close procedures; take ownership of club operations 24/5.
• Write an effective weekly schedule that meets payroll grid hours and balances management and staff support.
• Hold the team accountable for critical information (e.g., marketing promotions, corporate initiatives, or new policies).
• Develop the Assistant Manager into a future leader through on-the-job training in delegation, accountability, and performance management.
• Perform weekly bank deposits to ensure timely deposit of club revenue.
• Exhibit schedule flexibility to cover shifts as needed.
• Conduct daily member experience walkthroughs to ensure the facility is clean and fully functional.
• Hold 1:1s with the Assistant Manager to align on responsibilities and leadership development.
• Manage Outlook email and calendar to ensure timely task completion and meeting attendance.
• Utilize club systems and reporting tools to monitor equipment functionality, labor, payroll accuracy, and key performance metrics; identify trends and address gaps.
• Model ethical, professional, and compliant behavior in all interactions, maintaining confidentiality and promoting accountability and respect.

Skills

• Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, coworkers, and the public in a manner that exceeds expectations.
• Communication: Practices active listening, shows empathy, understands perspectives, and collaborates to find effective solutions.
• Problem Solving: Identifies and defines issues clearly, analyzes information, explores alternative solutions, and develops action plans.
• Club Performance: Proven ability to manage club performance using Profit & Loss (P&L) statements and Key Performance Indicators (KPIs) to drive operational and financial results.

Physical Demands

• Ability to stand for extended periods during shifts.
• Frequent walking throughout the facility.
• Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
• Reaching, bending, and kneeling as needed for stocking and cleaning tasks.
• Ability to work in a busy, noisy fitness environment.
• Occasional use of or exposure to standard cleaning products; appropriate safety procedures and protective equipment are provided.

Pay

$55,000 to $57,000 per year with opportunity for quarterly bonus.