Club Manager

Reports to: District Manager | Status: Full Time, Supervisor, Exempt/Non-Exempt

About the role

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure all team members provide a great customer service experience at all times.
• High involvement in all front desk tasks: greeting and welcoming members, conducting gym tours, addressing member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware of and trained on all current marketing promotions.
• Complete the manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: Actively listens to customers (includes coworkers and the public), empathizes (sees the situation from the customer’s perspective), and works together to solve problems.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements.

Requirements

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental, and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.