Club Manager

Benefits

• Health insurance
• Opportunity for advancement
• Vision insurance
• Dental insurance
• Employee discounts
• Flexible schedule

Job Summary

Responsible for overseeing gym operations to ensure a positive member experience and financial success.

Essential Duties And Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight to ensure all team members provide a great customer service experience.
• High involvement in front desk tasks such as greeting and welcoming members, gym tours, and handling member service issues.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team members to help them meet company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding for all new hires in Paycom.
• Ensure the club is open and staffed during all business hours.
• Ensure adherence to company policies and procedures.
• Order supplies and track inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers in a way that exceeds their wants and needs.
• Listening: actively listens to customers, empathizes, and collaborates to solve problems.
• Problem Solving: recognizes and defines problems, analyzes relevant information, considers alternative solutions, and plans to resolve situations.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintains timely and effective communication with staff, supervisors, and various departments to enhance productivity and prevent misunderstandings or disagreements.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance

Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!