Club Manager

Job Summary

Responsible for overseeing gym operations to ensure a positive member experience and financial success.

Essential Duties And Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight to ensure all team members provide a great customer service experience.
• High involvement in front desk tasks such as greeting and welcoming members, conducting gym tours, addressing member service issues, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel team members to help them meet company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding for all new hires in Paycom.
• Ensure the club is open and staffed during all business hours.
• Ensure adherence to company policies and procedures.
• Order supplies and track inventory.

Essential Behavior Requirements

• Customer Service: Exceeds customer's wants and needs through communication and interaction.
• Listening: Actively listens to customers, empathizes, and collaborates to solve problems.
• Problem Solving: Recognizes and defines problems, analyzes information, seeks alternative solutions, and plans to resolve situations.
• Diplomacy: Demonstrates tact and skill in interactions, using appropriate behavior and language.
• Communication: Maintains timely and effective communication with staff, supervisors, and departments to enhance productivity and prevent misunderstandings.

Minimum Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs., less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance

Advancement Opportunities

To find your perfect fit, search for a club opportunity near you.

Contact Information

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

JOIN THE CLUB

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. Join us in cultivating the Judgement Free Zone® and shaping the future of our brand.