Club Manager

About the Role

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure all team members provide a great customer service experience.
• High involvement in front desk tasks: greeting and welcoming members, conducting gym tours, addressing member service issues/questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Complete the manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Behavioral Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listening: Actively listens to customers, empathizes, and works to solve problems.
• Problem Solving: Recognizes and defines problems, analyzes relevant information, and encourages alternative solutions.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Maintains timely and effective communication with staff, supervisors, and various departments to increase productivity.

Requirements

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Pay

$39,000.00 - $42,000.00 per year