Club House: Supervisor

About the role

Cooperstown All Star Village is seeking a Friendly, self-motivated, positive Supervisor. The role supports daily front-of-house and/or back-of-house operations by overseeing staff, ensuring exceptional guest service, and maintaining smooth workflow throughout the shift.

Responsibilities

• Create, manage, and adjust staff schedules to ensure proper coverage during peak and seasonal periods.
• Oversee daily shift operations and support employees to maintain high service and cleanliness standards.
• Train new hires and provide ongoing coaching to team members on service procedures, POS operation, opening/closing duties, and safety guidelines.
• Manage and troubleshoot POS systems, including menu updates, cash handling, and reporting.
• Monitor guest satisfaction and address issues promptly and professionally.
• Assist with inventory counts, restocking, and supply management.
• Cookordination communication between front of house and back of house teams to maintain efficient service flow.
• Ensure compliance with health, safety, and sanitation regulations.
• Support management with administrative duties and policy implementation.

Qualifications

• Proven experience in restaurant, food service, or hospitality leadership roles (supervisor, shift lead, or similar).
• Strong understanding of restaurant operations, guest service standards, and food safety procedures.
• Excellent communication, problem solving, and conflict resolution abilities.
• Ability to multitask and stay calm during high volume or peak service periods.
• Preferred proficiency with POS systems, including troubleshooting, reporting, and menu adjustments.
• Ability to create, manage, and optimize staff schedules based on labor needs and business volume.
• Skilled in training, coaching, and developing team members.
• Basic understanding of inventory control, cash handling, and daily administrative tasks.
• Knowledge of health and safety regulations (ServSafe or similar certification is a plus).
• Reliable, professional, and committed to delivering consistent guest experience.

Skills

• Proficiency with POS systems.
• Ability to create, manage, and optimize staff schedules.
• Training and coaching skills.
• Inventory control and cash handling knowledge.
• Understanding of health and safety regulations.

Benefits

• Performance-based wage increases.
• Access to certifications, training programs, and professional development.
• Regular performance reviews with actionable feedback.
• Opportunities for cross-training and collaboration across departments.
• Potential advancement within the company.