Club Fitter - Golfdom

Cool Clubs and Golfdom are part of the Worldwide Golf family of brands. Worldwide Golf has over 95 stores in 25+ states.

Benefits

• Paid vacation
• 401(k) matching
• Health benefits with company contribution to the HSA for full-time employees
• Strong employee discount
• Golf-specific learning opportunities and hands-on training

About the role

The Cool Clubs Fitter at Golfdom is responsible for promoting and maintaining a store culture consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy—putting the customer first and ensuring a memorable, positive experience.

Responsibilities

• Perform golf club fittings for a wide range of players, including high-handicap customers, better amateurs, VIP guests, and tour players.
• Demonstrate excellent customer service, including processing transactions via POS system.
• Assist with floor moves, housekeeping, display maintenance, and merchandise replenishment.
• Suggest process improvements once fully trained.
• Perform additional duties as assigned by management.

Club Fitting

• Own all aspects of the club fitting process (customer service, technology, sales).
• Fit customers using the good/better/best process and make proper club recommendations.
• Accurately document fitting information in fitting software.

Follow Through

• Remain in contact with customers during the build process as needed.
• Collaborate with builders on fitting/building challenges.
• Address and resolve customer concerns promptly.

Order Tracking

• Fluently use the order tracking system.
• Enter all orders and pertinent information into the system upon placement.
• Provide order updates to customers as needed.
• Update the system for pick-ups, notes, etc.

Club Repair

• Perform loft and lie adjustments for customers.
• Re-grip clubs for store customers when able.
• Assist the build shop with light club repair.

Front of House

• Greet customers entering the store.
• Answer phones and manage personal voicemail.
• Book fittings and help manage the fitting calendar.
• Assist with managing the pick-up closet.
• Maintain general store cleanliness.

Other Duties

• Maintain high product and industry knowledge, including new technologies and products.
• Keep individual desk clean and organized.
• Follow all safety protocols and equipment guidelines.

Requirements

• Knowledge of golf equipment and shafts.
• Understanding of ideal golf ball launch characteristics.
• General knowledge of club repair.
• Proficient computer skills, including Microsoft Office and POS systems.

Preferred Skills

• Experience with TrackMan or similar launch monitor technology.
• Retail sales experience.
• Customer service experience.
• Excellent time management and phone etiquette skills.
• Ability to work in a team environment.

Pay

The hourly rate for this position is $16.00 - $22.00 per hour plus commission. Individual starting rate within this range may depend on geography, experience, expertise, and education/training.