Club Fitter - Golfdom

Job Description

The Cool Clubs Fitter at Golfdom is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy, which has made Worldwide Golf what it is today. "Sure No Problem" means putting the customer first, and doing whatever we can to ensure a memorable and positive customer experience.

Responsibilities

• Demonstrate excellent customer service, keeping in mind that the customer’s last phase of their shopping experience is with the cashier.
• Process information and merchandise through computer and POS register system.
• Aid with floor moves, housekeeping, display maintenance, and merchandise replenishment as needed.
• Once fully trained, recognize and suggest ways to improve processes.
• Perform any other duties as assigned by management.

Club Fitting

• Own all aspects of the club fitting process (customer service, technology, sales, etc.).
• Fit all customers using the good/better/best fitting process and make proper club recommendations.
• Accurately document all fitting information in fitting software.
• Follow Through: Remain in contact with customers during the build process when necessary. Collaborate with builders on fitting/building challenges. Address customer concerns and resolve them promptly to the customers satisfaction.
• Order Tracking: Fluently understand order tracking system. Enter all orders and pertinent information into order tracking system upon placing an order. Provide order updates to customers as needed. Update system as needed (pick-ups, notes, etc.).

Club Repair

• Loft and Lie adjustments for customers.
• Re-gripping clubs for store customers when able.
• Assist build shop with lite club repair when able.

Front Of House

• Greet customers who enter the store.
• Answer phones and manage personal voicemail box.
• Book fittings and help manage fitting calendar.
• Help Customer Service Rep manage pick-up closet.
• Assist with general cleanliness of the store.

Required Job Skills

• Knowledge of golf equipment and shafts.
• Understanding of ideal golf ball launch characteristics.
• General knowledge of club repair.
• Proficient computer skills in Microsoft Office and POS systems.
• Excellent time management skills.
• Excellent phone etiquette skills.
• Ability to work in a team environment.

Preferred Job Skills

• Experience with TrackMan or similar launch monitor technology.
• Retail sales experience.
• Customer service experience.

Who We Are

Cool Clubs and Golfdom are part of the Worldwide Golf family, which includes well-renowned golf retail and e-commerce brands, such as: Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Budgetgolf.com | Globalgolf.com | Getclubs.com

We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees. There is no better time to work in the golf industry! All employees receive a strong employee discount and golf-specific training and learning opportunities.