CLUB Customer Service Outfitter

About the Role

The CLUB Customer Service Outfitter provides world-class customer service for guests while presenting the benefits of becoming a CLUB Member. The role involves product expertise, account servicing, CLUB processes (including acquiring and activating new members), sales, customer experience, peer coaching, and regulatory compliance.

Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or enhances the experience for current members.
• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers and remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and the store.
• Maintains accurate CLUB inventory and keeps the CLUB Booth clean and organized.
• Provides a full CLUB Member experience, including processing payments, answering account questions, and handling applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Offers peer coaching, recognition, and support as a CLUB advocate and representative.
• Assists in all areas of the store based on business needs.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience in a customer service environment.

Skills

• Excellent organization skills and attention to detail.
• Strong verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and ability to work unsupervised.

Physical Requirements

• Stand and/or walk during shifts to assist customers on the sales floor.
• Hear well enough to constantly communicate with others.
• Constantly repeat motions involving wrists, hands, and/or fingers.
• Assess the accuracy, neatness, and thoroughness of work assigned.
• Light work involving lifting and moving objects up to 20 pounds constantly.
• Occasionally ascend or descend ladders, stairs, or step stools.
• Occasionally work in noisy environments.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund and additional benefits.