CLUB Customer Service Outfitter

About the Role

The CLUB Customer Service Outfitter provides world-class customer service for guests while presenting the benefits of becoming a CLUB Member. The role involves product expertise, account servicing, CLUB processes, member acquisition and activation, sales, customer experience, peer coaching, and regulatory compliance.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for all customers.
• Proactively greet customers and present them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or enhance the experience for current members.
• Execute all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable of advertised sales.
• Help meet metric goals and objectives for self and store.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide a full CLUB Member experience, including processing payments, answering account questions, and handling applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Offer peer coaching, recognition, and support as a CLUB advocate and representative.
• Assist in all areas of the store based on business needs.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.

Skills

• Excellent organization skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Physical Requirements

• Stand and/or walk during shift to assist customers on the sales floor.
• Hear well enough to constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Constantly assess the accuracy, neatness, and thoroughness of work assigned.
• Light work that includes lifting and moving objects up to 20 pounds constantly.
• Occasionally ascend or descend ladders, stairs, or step stools.
• Occasionally work in noisy environments.

Independent Judgement

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental and vision benefits.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays and paid vacation.
• Bass Pro Cares Fund.