Club Concierge Front Desk

Responsibilities

• Respond promptly and accurately to all customer inquiries regarding Club and Resort hotel services, hours of operation, key personnel, in-house events, and directions.
• Make recommendations based on local knowledge and Resort practices to ensure a positive and memorable experience.
• Efficiently process and manage packages, faxes, messages, and mail, whether outgoing or incoming.
• Handle the storage and retrieval of packages, dry cleaning, and flowers.
• Cook up with the valet staff to retrieve guest vehicles.
• Ensure that collateral and information related to vendors, restaurants, museums, attractions, maps, and other local points of interest are up-to-date and accurate.
• Stay informed about local activities (e.g., theatre, sports, concerts, shows, special exhibits, sightseeing) and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations.
• Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests.
• Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition.
• Undertake other tasks or projects as assigned by the Management team.
• Provide coverage for other roles during meal periods and in case of emergency.
• Build and establish a strong & professional rapport with guests/residents, maintaining an excellent customer relationship.
• Assists with guest experience responsibilities and duties in the absence of a team member or due to heavy volume.
• Assist with other tasks as required and where necessary to ensure optimum service to guests

Qualifications

• Les Clefs d’Or is preferred.
• Must have previous luxury hotel experience.
• High school diploma or equivalent; additional education in hospitality management or related field is a plus.
• Proven experience in a similar role, preferably in a hotel or hospitality environment.
• Strong proficiency in using hotel management software and computer systems.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision and prioritize tasks effectively.
• Attention to detail and accuracy in financial and administrative tasks.