Club Attendant - Part Time

About the role

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister Hotel is looking for an individual to be a part of our team and continue its iconic legacy. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

Responsibilities

• Deliver exceptional guest service by welcoming Club Lounge guests, responding to requests, and creating a warm, personalized hospitality experience.
• Prepare, replenish, and maintain food and beverage offerings throughout service periods, ensuring quality presentation and adherence to food safety standards.
• Monitor lounge cleanliness and organization, including dining areas, buffet stations, beverage displays, and seating areas to maintain a polished and inviting environment.
• Assist guests with hotel information, local recommendations, and concierge-style services while resolving concerns promptly and professionally.

Requirements

• Previous experience in hospitality, food and beverage, customer service, or a luxury hotel environment preferred.
• Outstanding guest service skills with the ability to create personalized experiences and maintain a warm, professional, and polished presence.
• Strong verbal communication and interpersonal skills, with the ability to interact effectively with guests, leadership, and team members.
• Ability to stand and walk for extended periods, lift up to 30 pounds, and perform tasks such as setting up, replenishing, and clearing food and beverage stations.
• Flexible availability to work mornings, evenings, weekends, and holidays in support of Club Lounge operations and guest needs.

Benefits

• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted On-Site Self-Parking
• 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
• Health and Benefit packages are available for full-time associates

Pay

Hourly Pay Rate: $15

Schedule

Job Type: Part Time