Cloud Support Technician - 122693

Role Overview

Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office 365 within our Secure Operations Centers (SOCs). This role ensures 24 × 7 × 365 service delivery across various responsibilities.

Responsibilities

• Monitor deployment flow and promptly escalate issues to deploying teams.
• Collaborate with feature teams to resolve volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with internal and external teams.
• Support outage recovery efforts within defined SLAs.
• Log all actions in designated systems for audits and root cause analysis.
• Drive recovery efforts with feature teams.
• Troubleshoot and resolve customer or service outages.
• Update operational procedures and training documentation as necessary.
• Manage secure work area operations, including hardware deployments and physical escort duties.
• Assist with equipment troubleshooting and user account requests.

Requirements

• Active TS/SCI with Full‑scope Polygraph clearance.
• Bachelor’s degree in IT or equivalent practical experience.
• 1 + year of experience in Information Technology.

Pay

Up to $125,000 depending on experience.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid time off
• Holidays

Schedule

Fixed schedules are available: Mon‑Fri, Sun‑Thu, Tue‑Sat, or Wed‑Sun with start times at 6 AM (Days), 2 PM (Mids), or 10 PM (Nights). One mandatory weekend shift per month is required.