Cloud Support Technician - 122692

About the role

Cloud Support Technician Join our team at Zachary Piper Solutions in Redmond, WA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.

Responsibilities

• Monitor deployment flow and promptly escalate issues to deploying teams.
• Collaborate with feature teams to resolve volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with internal and external teams.
• Support outage recovery efforts within defined SLAs.
• Log all actions in designated systems for audits and root cause analysis.
• Drive recovery efforts with feature teams.
• Troubleshoot and resolve customer or service outages.
• Update operational procedures and training documentation as necessary.
• Manage secure work area operations, including hardware deployments and physical escort duties.
• Assist with equipment troubleshooting and user account requests.

Requirements

• Active TS/SCI with Fullscope Polygraph clearance.
• Bachelor’s Degree in IT or equivalent practical experience.
• 1+ year of experience in Information Technology.

Pay

Up to $125,000 depending on experience.

Benefits

• Medical
• Dental
• Vision
• 401k
• Paid time off
• Holidays

Schedule

Fixed schedules available: Mon‑Fri, Sun‑Thu, Tues‑Sat, or Wed‑Sun with start times at 6 AM (Days), 2 PM (Mids), or 10 PM (Nights), with one mandatory weekend shift per month.