Cloud Support Business Analyst

About the role

Cloud Support Business Analyst (on-site) in Reston, VA supporting a federal cloud services program. Full-time, on-site role validating cloud account, tenant and service requests and keeping procedures and training material accurate and current. No security clearance required.

Responsibilities

• Manage workstreams supporting the validation of cloud-based requests and approvals for accounts, tenants and other cloud services.
• Validate prior requests and approvals for cloud-related accounts, tenants and Office 365 services.
• Review workflow diagrams and knowledge base articles to carry out verifications accurately.
• Collaborate with and provide operational support to multiple programs so execution stays seamless.
• Develop and maintain comprehensive program documentation.
• Update standard operating procedures and technical training guides as needed.
• Test functionality against requirements and support individual projects and systems in a designated functional area.

Requirements

• U.S. citizenship.
• Bachelor’s degree, or 2+ years of professional experience.
• 2+ years with the Microsoft suite — Excel, Outlook, PowerPoint and Teams are essential.
• Strong verbal and written communication, and the ability to work effectively with both internal and external stakeholders.
• Able to operate autonomously with minimal supervision; strong attention to detail and organizational skills.
• Excellent customer service focus, and comfortable in a fast-paced environment.
• Sound judgment selecting methods to reach a solution, with good analytical and problem-solving skills.
• Experience working with customers, users and project leads on IT business applications and systems.
• General understanding of business process configuration and process flows.

Schedule

Must be open to shift work — 12x5 coverage is required, Monday to Friday, 7:00 AM to 7:00 PM. On-site role; telework is not available. Travel is not required.

Pay

$21.63 to $25.48 per hour, full time, 40 hours per week.