Cloud Services Ops, Associate Engineer

Major Responsibilities

• Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels.
• Application configuration and implementation with a heavy focus on Linux.
• Manage cases efficiently within our ticketing system.
• Facilitate communication between customers and internal teams to resolve issues.
• Update managers and management team on ticket status as required.
• Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare.
• Operating systems include Linux and Windows.
• Must be available to work occasional nights and weekends to support after‑hours configuration changes and scheduled monthly maintenance activities.

Requirements

• This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.