Cloud Services Manager - Azure Platform & Engineering

About the role

The Manager, Cloud Services at Mayo Clinic is responsible for leading the Azure platform and cloud engineering operations, ensuring the successful planning, execution, and optimization of Azure services that support clinical, research, and enterprise workloads. This role involves managing a high-performing engineering team, advancing platform maturity, driving cost and operational excellence, and maintaining security and compliance within a highly regulated, multi-cloud environment.

Responsibilities

• Azure Platform Operations and Service Delivery
• Lead 24x7x365 operations for the Azure environment supporting Mayo Clinic customers, including production workloads, application hosting, innovation and AI platforms, and cloud migrations.
• Own incident response, MTTR performance for high-severity events, and continuous improvement of operational maturity.
• Monitor and optimize platform performance, service management systems, and reporting dashboards.
• Team Leadership and Collaboration
• Manage, mentor, and develop a team of cloud engineers across associate, mid, and senior levels.
• Build and sustain Azure capability through upskilling, certifications, and knowledge transfer.
• Foster a culture of collaboration, accountability, and service excellence.
• Partner with clinical, research, administrative, product, architecture, and security stakeholders to ensure aligned priorities and transparent communication.
• Operate within an agile delivery model, including program increment planning and iterative sprint execution.
• Strategic Planning and Cloud Modernization
• Contribute to enterprise-wide cloud and technology strategy, including hybrid multi-cloud direction and the Azure platform roadmap.
• Translate program goals into operational objectives and workflows.
• Support cost modeling, budgeting, resource planning, and delivery coordination for multi-million dollar Azure investments.
• Own Azure delivery input to enterprise modernization, AI enablement, and data platform programs.
• Service Governance and Reporting
• Define and enforce standards for Azure service management, documentation, and performance reporting.
• Publish executive dashboards on a regular cadence.
• Collaborate with governance boards, audit, and executive sponsors to ensure service alignment and oversight.
• Manage audit readiness, remediation tracking, documentation accuracy, and customer satisfaction feedback loops.
• Manage a published product catalog with clear owners, SLOs, and financial targets.
• Azure Network, Security, and Resiliency
• Deliver enterprise Azure network architecture, including hub-and-spoke design, next-generation firewalls, and network segmentation.
• Ensure Azure security hardening (CSPM, logging, remediation), consistent IAM strategy, and Zero Trust principles.
• Own Azure resiliency and BCDR posture, including enterprise backup coverage across IaaS, AKS, Azure SQL, Azure Files, Blob, Managed Disk, and Azure VMware Solution.
• Champion security awareness in partnership with enterprise information security.
• FinOps, Cost Transparency, and Automation
• Partner with the FinOps function to deliver Azure cost transparency, chargebacks, dashboards, budget guardrails, tagging, and anomaly automation.
• Own management of Azure reserved instances with clear governance, forecasting, and variance discipline.
• Drive rightsizing and evaluate tooling for multi-cloud cost optimization with measurable ROI.
• Advance infrastructure as code (IaC) automation and golden path adoption in partnership with platform engineering.
• Observability and Monitoring
• Establish Azure monitoring and observability standards, patterns, and SLA/SLO frameworks across infrastructure, application, and AI workloads.
• Leverage telemetry, adoption KPIs, and post-incident findings to inform tactical and strategic improvements.
• Vendor and Partner Management
• Manage day-to-day operational relationships with Microsoft and other strategic cloud, security, backup, and automation partners.
• Support commercial negotiations, drive vendor accountability, and ensure contracted resources deliver measurable value.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics, or a related field.
• Minimum of 6 years of progressively responsible experience in Azure platform engineering, cloud operations, IT service delivery, or program management, including direct leadership of cloud engineering teams.
• Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.
• Excellent communication skills, strategic thinking, and the ability to manage ambiguity.

• Preferred:
• Deep hands-on experience with Microsoft Azure (compute, networking, security, IAM, PaaS, AKS, Azure SQL).
• Experience delivering IaC (Terraform), CI/CD, and policy-as-code guardrails.
• Familiarity with hub-and-spoke network architectures, next-generation firewalls, and cloud security posture management.
• FinOps experience across Azure (tagging, chargebacks, reserved instance management).
• Experience in healthcare, life sciences, research, or other regulated industries.
• Industry certifications such as CISM, CISSP, or Azure certifications (AZ-104, AZ-305, AZ-500).
• Master's degree in Business Administration, Information Systems, Public Health, or a related field.

Exemption Status

Exempt

Compensation Detail

$141,024 - $204,526 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday

Days

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Weekend Schedule

As needed due to business needs

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.

Recruiter

Shelly Weir