Cloud / Platform Operations Manager (AWS + Kubernetes)

About the role

We are seeking a hands-on Cloud / Platform Operations Manager to lead the day-to-day operations of our AWS and Kubernetes environments. This role is focused on platform reliability, cloud governance, service delivery, and operational excellence rather than software development.

Key Responsibilities

• Lead daily operations, performance, and availability of AWS and Kubernetes platforms.
• Provide hands-on support and technical leadership for production infrastructure issues.
• Manage a ticket-driven support organization, ensuring timely response and resolution of user requests.
• Establish and maintain operational SLAs/SLOs, monitoring, alerting, and incident response processes.
• Own AWS governance, including IAM, access controls, security guardrails, compliance, and cost management.
• Maintain and optimize Kubernetes environments, including upgrades, patching, troubleshooting, networking, storage, and performance tuning.
• Serve as the primary escalation point for critical incidents and lead root cause analysis and remediation efforts.
• Lead, mentor, and develop a team of cloud and platform engineers while fostering a culture of accountability and customer service.
• Partner with engineering, product, security, and business teams to support platform needs and drive continuous improvement.

Required Qualifications

• 7+ years of cloud infrastructure, platform operations, or SRE experience, including 2+ years of team leadership.
• Strong hands-on experience supporting and administering production Kubernetes environments.
• Deep knowledge of AWS, including IAM, networking, governance controls, and multi-account environments.
• Experience implementing cloud security guardrails, policies, and operational best practices.
• Expertise with monitoring and observability tools such as Prometheus, Grafana, CloudWatch, or similar.
• Proven success leading operational support teams in high-volume, production environments.
• Strong incident management, troubleshooting, and stakeholder communication skills.
• Able to remain technically hands-on while leading and developing a team.

Preferred Certifications

• AWS Certifications
• Kubernetes Certifications (CKA, CKAD, or CKS)