Cloud Platform Engineer

About the role

At Farmers, we deliver peace of mind when it matters most through a results-driven, high-performance culture that thrives on creativity, accountability, and bold solutions. The Cloud Platform Operations team is responsible for the analysis, design, implementation, and operational support of multi-cloud infrastructure across GCP (Google Cloud Platform), Azure (Microsoft cloud), and AWS. This role ensures platform availability, scalability, and compliance while driving AIOps/FinOps and autonomous infrastructure management. It focuses on leveraging Multi-Cloud AI offerings to drive operational reliability, predictive monitoring, and continuous optimization to maintain high availability and resilience in production environments.

Responsibilities

• Ensure availability, scalability, reliability, and security of cloud platforms and services.
• Design, deploy, and govern AI-powered agents (e.g., using Azure Copilot/AWS Bedrock) to achieve autonomous self-healing capabilities and automated resource management.
• Handle regular operational requests with hands-on experience using Terraform for EC2 changes, S3 updates, user access management, and managed services like SageMaker, Bedrock, Storage Gateway, RDS, and Transfer Family.
• Supervise and refine AI-generated Infrastructure-as-Code (IaC) (Terraform/Ansible) for developing and maintaining complex and scalable Terraform/Ansible/CloudBees (Jenkins) automation pipelines to provision, deploy, patch, and manage cloud infrastructure.
• Implement AI-based automation solutions for Cloud Operations to monitor performance, scalability, and respond to incidents and operational issues autonomously.
• Implement GenAI tools to perform real-time Root Cause Analysis (RCA), correlate complex event data (logs, metrics), and auto-generate runbooks and incident summaries.
• Develop and train predictive ML models to analyze historical telemetry and forecast potential system outages or performance bottlenecks, and configure proactive monitoring and alerting for critical services.
• Manage security and compliance by utilizing AI agents to detect configuration drift and auto-generate compliant updates for IAM, network, and security policies.
• Remediate vulnerabilities, configure notifications, support audits, and maintain certifications and governance standards.
• Collaborate with application, architecture, AIOps, FinOps, and security teams to ensure production readiness.
• Lead proof-of-concepts, implement new cloud services, and adapt quickly to new cloud releases and features to enhance operational capabilities.
• Understand middleware components to provide end-to-end production support and troubleshoot complex operational scenarios.
• Work with application teams, analyzing logs and data, opening service requests, working with vendors and partners, and driving problem resolution.
• Review architectural designs for applications to ensure reliable and performant design patterns are implemented.
• Deploy applications, workloads, and data to the cloud environment, often involving migration from on-premises infrastructure or other cloud providers.
• Work with Finance and procurement teams to implement cost optimization strategies based on changing workload patterns, business requirements, and new offerings from cloud providers.

Requirements

• 5 years of experience in public cloud operations (AWS, Azure, GCP), with a strong focus on AIOps integration.
• Deep, demonstrable expertise designing and operationalizing solutions leveraging AWS Bedrock/Agent Frameworks and Azure Copilot for Cloud Operations.
• Expertise in Infrastructure as Code (Terraform, CloudFormation), Ansible, and CI/CD pipelines, including supervising AI-generated infrastructure artifacts.
• Proficiency in scripting languages (Python, Bash).
• Expertise in integrating observability platforms (Dynatrace, Prometheus) into AI/ML platforms for predictive analysis and anomaly detection.
• Understanding of Site Reliability Engineering (SRE) and operational reliability principles.
• Experience with monitoring tools (CloudWatch, Prometheus, Dynatrace, Azure Monitor) and ServiceNow.
• Ability to adapt to new cloud releases and emerging technologies.
• Excellent troubleshooting, problem-solving, and communication skills.
• Hands-on experience with JBoss, Tomcat, IBM WAS, Oracle, DB2, MSSQL, and Postgres is a plus.

Qualifications

• Bachelor’s degree in computer science or other technical discipline.
• Technical Certifications are a plus.

Physical Requirements

• This role includes normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g., others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information, and locates material, resources, and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Pay

• CA Only: $102,450 - $174,240
• CO Only: $96,075 - $150,260
• HI/IL/MN/VT Only: $96,075 - $160,710
• MA Only: $96,075 - $160,710
• MD Only: $96,075 - $160,710
• DC/NJ/NY/OH Only: $96,075 - $174,240
• Albany County, NY/Cleveland, OH: $102,450 - $150,260
• WA Only: $96,075 - $182,625
• Bonus Opportunity (based on Company and Individual Performance)

Benefits

• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

For more information, review “What we offer” on Farmers Careers.