Cloud Operations Co-op 2027
About the role
Megazone US is a cloud Managed Service Provider. Companies hand us the cloud environments that run their business — applications, databases, networks — and we keep them running, secure and affordable across AWS, Azure and Google Cloud. In practice that means: monitoring customer systems 24x7 and responding to alerts; patching, backups and tested restores; reviewing accounts against security baselines and supporting audits such as SOC 2; analysing cloud bills and cutting waste (FinOps); automating repetitive work with scripts and infrastructure-as-code; and explaining all of it clearly to the customer. Our parent company is Korean and our customers are global, so you also see how a real follow-the-sun operation runs.
Responsibilities
- Work a real ticket queue alongside a mentor engineer — access requests, monitoring changes, inventory and tagging clean‑up — owned end to end.
- Run scheduled health checks, patching windows and backup verification with an engineer.
- Pull cloud cost and usage reports and flag waste; help build the savings case.
- Write and improve runbooks and knowledge‑base articles the whole team uses.
- Build one automation — a script or dashboard — that removes a recurring manual task.
- Second‑block co‑ops go further: incident response, migration support, and Terraform contributions under review.
Requirements
- Enrolled in Computing & Information Technologies, Information Sciences, Computer Science, Computer Engineering, Cybersecurity, Networking & Systems Administration, Software Engineering, MIS or similar.
- At least one year of study completed, including coursework in programming, networking, operating systems or databases.
- Comfortable at a command line and willing to learn Linux.
- Clear written English.
- Dependable and detail‑oriented — in operations, following the procedure and recording what you did matters more than being clever.
- Willing to ask for help early rather than guess on a production system.
Qualifications
- Any hands‑on cloud exposure at all, including a free‑tier account or a class lab.
- Scripting in Python, Bash or PowerShell.
- A home lab, help‑desk job or anything you kept running for someone else.
- AWS Cloud Practitioner or CompTIA certification.
- Korean language ability.
Skills
- Core AWS services (EC2, S3, IAM, VPC, RDS, CloudWatch) and their Azure and Google Cloud equivalents.
- Linux and Windows administration, monitoring and alerting with Datadog and CloudWatch.
- Incident and change management in Jira Service Management.
- Backup and disaster recovery.
- Automation: Python or Bash against cloud APIs, Terraform, Git and code review, introduction to containers and Kubernetes.
- Security and cost: least‑privilege access, cloud security baselines, SOC 2 audit requirements, reading and reducing cloud bills.
- Professional: writing customer‑facing updates, running a handover, working with colleagues in other countries.
- Certification: exam fee paid and study time for AWS Cloud Practitioner; Solutions Architect Associate for strong second block.
Benefits
- Laptop and tooling provided.
- Certification exam fees paid and study time provided.
- Opportunity to earn AWS Cloud Practitioner and Solutions Architect Associate certifications.
- Flat organization with real impact; voice shapes technical roadmap.
- Learn‑from‑it culture: mistakes treated as learning opportunities.
- Servant leadership management style.
- Exposure to follow‑the‑sun operations with Korean parent company.
Pay
Pay ranges are good‑faith ranges for these locations, subject to final confirmation by Megazone US HR.
Schedule
Working pattern: full time during the block, standard business hours in your office’s time zone. Laptop and tooling provided. Occasional evening or early‑morning work for maintenance windows and calls with Korean colleagues — planned in advance, infrequent, never overnight. Co‑ops are not on the on‑call rotation and travel is not expected. Onsite or hybrid so you sit near your mentor.
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