Cloud Operations Analyst

About the role

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry-leading digital solutions for customers and dealers. With over 1.5 million connected assets worldwide, teams use data, technology, advanced analytics, telematics, and AI capabilities to help customers build a better, more sustainable world.

As a Cloud Operations Analyst, you will provide platform stability and production support for Caterpillar's autonomy-focused platform, including on-call support, incident management, and operational readiness. This role is responsible for developing and maintaining runbooks, coordinating technical resolution across teams, and driving continuous improvement, while serving as the primary technical liaison between Caterpillar platform teams, product partners, and support organizations.

This position will have the option to be based out of our Chicago, IL; Peoria, IL; or Irving, TX offices.

Responsibilities

• Respond to and manage production incidents impacting AWS/Cloud services and APIs.
• Own incident tickets through the full lifecycle, from initial triage to resolution and closure.
• Collaborate with engineering, platform, product, and operations teams to diagnose issues and coordinate fixes.
• Lead or contribute to root cause analysis and ensure follow-up actions are identified and tracked.
• Ensure platform reliability through monitoring, alerting, security, and operational best practices.
• Drive reliability, stability, and operational readiness improvements across cloud platforms.
• Understand end-to-end technical and business flows to support production services effectively.
• Develop, maintain, and improve actionable runbooks for operational support.
• Lead knowledge transfer sessions to ensure support teams are ready for production support.

Requirements

• Technical Troubleshooting: Strong troubleshooting skills with experience analyzing cloud applications, APIs, integrations, and data pipelines using logging, monitoring, and observability tools to identify and resolve complex production issues.
• Monitoring & Observability: Hands-on experience with AWS monitoring and observability tools, including Amazon CloudWatch, OpenSearch/Kibana, and enterprise observability platforms such as Dynatrace, AppDynamics, Datadog, Splunk, and ThousandEyes.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.

Qualifications

• Experience supporting production-grade, customer-facing platforms on AWS/cloud environments, including incident response, on-call support, monitoring, and operational reliability across distributed teams.
• Proficiency in Python (or equivalent scripting languages) to automate workflows.