Cloud/Infrastructure Engineer - DHA

About the role

This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement.

Qualifications

To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:

• Attention to Detail
• Customer Service
• Oral Communication
• Problem Solving

Duties

Serves as the Agency's technical authority and expert in the installation, customization and problem determination of the technologies involved. Works with senior technical and managerial representatives in the development of Systems-wide directives, standards, specifications, policies, implementation strategies, management guidelines, procedures and practices.

Serves as the Senior Technical Expert on task forces responsible for the accomplishment of new technology installations and upgrades.

Serves as the lead in investigating network problems related to communications software. Employs sophisticated problem analysis, resolution techniques and state-of-the art diagnostic technologies. Determines area of problem responsibility and summons vendor representatives when appropriate. Provides highest levels of technical contributions to discussions with vendors concerning vendor's need to modify and correct their products.

Conducts presentations at technical conferences in areas of expertise, and advises and directly interfaces with the highest levels of Agency management, other government Agencies and audiences outside government.

Provides leadership in the formulation and implementation of internet/intranet policies, objectives, plans, and methods for achieving the SSA mission.

Develops necessary documentation such as procedures, flow and logic charts, operating guides and other instructions necessary for the preservation of supported systems.

Additional information

The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure. Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public.

Our technology environment is robust and dynamic, spanning agency data centers and hybrid cloud platforms. We provide continuous operations management for essential applications, maintain and monitor all computer storage, network assets, and technology services, and ensure seamless, high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges. We also lead governance activities for infrastructure and software change management, capacity planning, and performance testing, guaranteeing a highly available and resilient environment. We are committed to leveraging Artificial Intelligence and emerging technologies to optimize processes, enhance system efficiency, and improve the experience for both users and employees.

With multiple specialized divisions, a central operations center, and regional service support centers, our team delivers comprehensive support and exceptional customer service to agency employees, state partners, and industry collaborators. If you are passionate about technology, innovation, and public service, we invite you to join our dedicated team and help shape the future of digital government services.