Cloud Infrastructure Engineer

About the Role

Continental Finance Company specializes in credit card options for consumers with less-than-perfect credit. As a Cloud Infrastructure Engineer, you will focus on the technology side of change, including system processes, infrastructure/application systems, and cloud-based innovations. This role involves creating and delivering strategies to help employees adopt new programs, ensuring the organization's infrastructure is scalable and highly resilient to failures.

Responsibilities

• Be an integral part of continually improving our infrastructure architecture as technology, industry standards, and best practices evolve.
• Participate in audits and security reviews, providing required IT documentation and information.
• Perform technical troubleshooting through diagnostic techniques to determine the best solutions.
• Maintain documentation (Runbooks, How-To guides, SOPs) and seek opportunities to improve operational awareness and efficiencies.
• Drive adoption for continuous improvements and proficiency of changes within the organization in accordance with the ITIL Framework.
• Develop project strategies and plans, including stakeholder assessment and communications to ensure timely execution of Tech Operations objectives.
• Perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
• Develop short and long-term goals, KPIs, and objectives, and execute against the operational plan.
• Lead and facilitate meetings with clients to ensure an understanding of the current company culture and goals.
• Perform additional duties as assigned.

Requirements

• Minimum of a high school diploma or GED; BA or BS Degree is preferred.
• Minimum of 5 years’ experience in cloud engineering.
• Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred.
• Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB, and API Gateways), including TCP/IP, routing, firewalls, ARP tables, and subnets.
• Minimal travel required; occasional overnight travel may be necessary based on company needs.
• Ability to lift 25+ pounds and sit for long periods of time.

Skills

• Experience with Cloud Technology (AWS, Azure, Google Cloud).
• Strong experience with AWS (VPC, EC2, S3, ELB, RDS, ECS, Redshift).
• Experience with both Infrastructure as Code and configuration management.
• Familiarity with the principles and practice of configuration management and change control.
• Ability to design, implement, and maintain automation and monitoring processes.
• Strong Windows Server administration experience.
• Good understanding of the TCP/IP stack and networking.
• Advanced Linux Administration and Active Directory user accounts.
• Basic Microsoft applications proficiency.
• Excellent analytical and troubleshooting skills.
• Strong interpersonal and customer interaction skills.
• Ability to work well under deadlines and in a fast-paced environment.
• Team player that can collaborate with other teams in the organization.

About Us

Continental Finance Company (CFC) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Founded in 2005, we pride ourselves on corporate responsibility, strong customer support, and fair treatment. With a state-of-the-art consumer marketing and servicing platform, we provide services to consumers when other financial institutions will not. Since our founding, we have managed and serviced over 2.6 million credit cards, prioritizing customer care.

Benefits

We offer competitive compensation and benefits in an exciting, fast-paced business casual environment. Our hybrid work schedule includes three core days in the office (Tuesday, Wednesday, and Thursday) and two remote workdays (Monday and Friday).