Cloud Foundational Service Product Delivery Manager

Job Responsibilities

• Leads end-to-end product delivery processes across CFS, including intake through delivery closure, with measurable outcomes (e.g., on-time delivery %, throughput, and cycle-time trends).
• Executes backlog planning and prioritization processes, translating aggregate demand and team capacity into an actionable plan with clear commitments and dependencies.
• Mitigates delivery risks by coordinating security and risk issue intake, triage, and resolution tracking, escalating blockers early to protect delivery timelines.
• Drives delivery feasibility decision-making by synthesizing resource availability, technical constraints, and stakeholder requirements into crisp go/no-go recommendations.
• Reports product performance using transparent metrics and dashboards (e.g., delivery predictability, aging work items, change volume, and customer-request SLA adherence).
• PARTNERS WITH CFS LEADERS TO REFINE QUARTERLY PLANNING, INCLUDING DEMAND AGGREGATION, CAPACITY PLANNING, AND VISUALIZATION OF DELIVERY RESULTS ACROSS PORTFOLIOS.
• Automates process optimization through scripting workflows, leveraging Copilot in VS Code to improve data manipulation, reporting speed, and consistency.
• MANAGES CFS-WIDE RESOURCE ALLOCATION DATA IN SHARED SYSTEMS, MAINTAINING ACCURACY AND AUDITABILITY OF RESOURCE PLANS AND ALLOCATION CHANGES.
• CORPORATE TEAM COORDINATES ADHERENCE TO DEADLINES ACROSS CUSTOMER FEATURE REQUESTS, CYBERSECURITY ITEMS, AND APPLICATION OWNER COMMUNICATION CHANGES, ENSURING CLEAR OWNERSHIP AND FOLLOW-THROUGH.
• COACHES TEAMS ON EFFECTIVE TEAM FORMATION AND EXECUTION RITUALS, STRENGTHENING DELIVERY DISCIPLINE AND IMPROVING PLANNING AND EXECUTION MATURITY OVER TIME.
• ADMINISTERS BACKLOG MANAGEMENT PRACTICES IN JIRA, IMPROVING HYGIENE AND TRACEABILITY (E.G., CONSISTENT STATUSES, ACCEPTANCE CRITERIA QUALITY, AND REDUCED STALE-TICKET VOLUME).

Required Qualifications, Capabilities, And Skills

• 5+ years of experience (or equivalent expertise) in product delivery, program delivery, or a closely related domain.
• Strong understanding of delivery practices with a demonstrated track record of implementing continuous improvement processes measured through delivery KPIs.
• Experience in product or platform-wide release management, including deployment processes and delivery strategies.
• Effective communication and team-building skills, with the ability to align stakeholders on priorities, milestones, and tradeoffs using clear, inclusive language.
• Demonstrated ability to lead end-to-end intake and planning workflows, including demand shaping, prioritization, and dependency management.
• Proven capability to manage delivery risk, including security/risk issue tracking, escalation, and mitigation planning to protect delivery commitments.
• Proficiency with agile tooling and backlog operations (e.g., Jira), including planning workflows, reporting, and maintaining backlog quality.
• Experience managing and maintaining resource allocation data with accuracy, consistency, and operational rigor (e.g., capacity assumptions, allocation changes, and historical tracking).
• Ability to analyze and visualize process data to produce actionable insights (e.g., cycle time, throughput, aging work, and SLA performance).
• Understanding of public cloud providers and capabilities, with AWS required and Azure and/or GCP exposure.