Cloud Engineer, I

About the role

This position is part of the Cloud Engineering team, focused on analysis and troubleshooting with attention to detail. The Cloud Support Engineer will monitor and escalate events during their shift, execute scheduled manual tasks, and coordinate with internal departments and customers. The role requires working in a 24X7X365 environment with varying shifts, including days, nights, weekends, and holidays. Hybrid work (3 days/week in office) is required in Holtsville, NY or Lincolnshire, IL. The role is expected to start earliest June 2027.

Responsibilities

• Observe and interpret cloud monitoring dashboards and alerts; resolve basic issues and escalate urgent or complex issues.
• Coordinate with internal departments and, at times, with customers.
• Monitor customer SLAs and escalate issues if resolution times exceed targets.
• Document all troubleshooting and issue management actions via the electronic case management system.
• Monitor case backlog to ensure SLA and internal KPI targets are met; share regular status reports with stakeholders.
• Work in varying shifts to support a 24X7X365 environment; shifts may fluctuate based on business and staffing needs.
• Assist in installing and troubleshooting server and non-desktop computer hardware, software, systems, and other resources in a data center or centralized network setting.
• Support access control, data integrity, and file system security for the computer/data center environment.
• Monitor, track, and record system performance and utilization metrics.
• Participate in the development of IT and infrastructure projects supporting on/off-premise and Infrastructure-as-a-Service solutions.
• Support company-wide, web-enabled and cloud-technology solutions, either internally or externally with Professional Services and outsourcing functions.

Required Qualifications

• Bachelor’s degree in Computer Science, Electronic Engineering, Computer Engineering, or a related field.
• Must be authorized to work in the US without requiring sponsorship now or in the future.

Preferred Qualifications

• Successful completion of a Zebra Technologies internship.
• Knowledge of Windows, Linux, web services, networking, databases, and cloud platforms (AWS, Azure, and GCP).
• Understanding of monitoring concepts: infrastructure, systems, and application health; system availability, latency, performance, and end-to-end monitoring.
• Knowledge of markup, query, and scripting languages, including Python, HTML, SQL, and familiarity with REST API calls and PowerShell.
• Knowledge of ITIL processes including incident, problem, change, knowledge, and event management.
• Entry-level cloud, network, or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.

Pay

$54,640.00 – $81,960.00 annually

Annual Incentive Compensation

In addition to base pay, this role offers a performance-based annual cash incentive at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.