Cloud DevOps Engineer

Responsibilities

• Proactively maintain, monitor, and validate performance of Tyler’s hosted application and environment for availability, performance, responsiveness, and resource allocation.
• Troubleshoot issues that arise with the environment including but not limited to working with Tyler employees and third-party vendors and partners.
• Participate in an on-call rotation to provide support outside of normal business hours and respond to production issues, service interruptions, and other critical events.
• Plan for capacity and future growth and expansion of the environment to accommodate projected client/end-user growth to ensure maximum availability and performance of the environment.
• Work with other Tyler employees to ensure backup, restore and disaster recovery capabilities meet or exceed service level agreements.
• If not already skilled in these technologies, receive training in elements of ESRI software including but not necessarily limited to ArcGIS Server and Network Analyst.
• Plan and carry out migrations of source code (application updates and patches), updates to related third party software and updates to client data and related configuration settings.
• Handle advanced Tyler proprietary and related third party technology issues.
• Stay educated on the newest technologies.
• Collaborate with colleagues to continually research ways to improve the system performance policies, procedures, and tools.

Qualifications

• 3+ years of experience working in a CI/CD environment.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, AWS Cloudformation or AWS CDK.
• 3+ years of experience implementing or maintaining highly availability and secure systems.
• 3+ years of experience with scripting languages such as Python, Powershell, Bash.
• 3+ years of Experience supporting highly available .NET web applications running in cloud-based production environments.
• 3+ years of experience using Git-based source control systems such as GitHub, GitLab, or Bitbucket.
• 1+ years of experience migrating and managing AWS workloads.
• Experience with the following: Microsoft Windows Server 2019 and later, Docker or other container orchestration tools, Microsoft SQL Server or another relational database platform, including experience writing queries with SQL, Datadog or equivalent monitoring, logging and alerting tools, Disaster recovery planning, testing, and validation activities for production systems, Experience with AWS base services including: EC2, ECS, VPC, ELB, RDS, CloudWatch, S3, Lambda, etc.