Cloud DevOps Analyst
Gateway Ticketing Systems UK Ltd · Gilbertsville, PA · 1 mo ago
Information TechnologyFull-time
About the role
The Cloud DevOps Analyst supports and maintains the hosted environment supporting all customer facing applications at Gateway, focusing on automation, infrastructure as code, and CI/CD practices. This role works closely with and serves as a second to our Cloud Architect.
Responsibilities
- Work alongside and support the Cloud Architect, gaining hands-on experience across cloud infrastructure and DevOps practices in a mentored environment.
- Provide technical support and troubleshooting for Azure hosted resources.
- Assist in the design, implementation, and maintenance of infrastructure as code using Terraform to provision and manage Azure resources consistently and repeatably.
- Support the development and maintenance of Ansible playbooks for configuration management and automated provisioning of cloud and on-premise resources.
- Aid in building, managing, and optimizing CI/CD pipelines using Azure Pipelines to support automated testing, deployment, and release workflows.
- Learn to deploy, manage, and troubleshoot containerized workloads using Kubernetes, ensuring reliability, scalability, and performance.
- Proactively identify areas for improvement based on evolving standards and best practices.
- Support and maintain resources in company-owned cloud infrastructure subscriptions.
- Participate in after-hours on-call rotation for support of hosted and managed infrastructure.
- Create and maintain Standard Operating Procedure documents for common tasks.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or other related field.
- Or equivalent work experience.
- 1-3 years of IT work with cloud hosted products and services, and systems administration experience with multi-platform environments.
- Industry recognized certifications preferred.
- Gateway applications knowledge nice to have.
Qualifications
- To have a functional knowledge of, or a strong desire to learn:
- Microsoft Azure cloud infrastructure and services.
- Infrastructure as Code (IaC) using Terraform.
- Configuration management and automation using Ansible.
- Container orchestration using Kubernetes.
- Ci/CD pipeline development and management using Azure Pipelines.
- GitOps and deployment automation using Argo CD.
- Basic T-SQL query writing.
- Maintain confidentiality.
- Ability to prioritize and handle multiple projects simultaneously.
- Ability to work in a team environment and on an individual basis.
- Ability to work in inside environmental conditions.
Skills
- Excellent written and verbal communication skills.
- Strong troubleshooting ability.
- Logical thinking and attention to detail.
- Willingness to learn new technologies quickly.
Benefits
- No benefits mentioned.
Pay
- No pay details provided.
Schedule
- No schedule details provided.