Cloud Computing Engineer
About the role
Ensure the 24x7 uptime of our multi-service, multi-layer, multi-tenant cloud infrastructure
Work closely with the engineering teams to improve our platforms and eliminate complexity from architecture and processes
Utilize a Jira Service Desk ticketing queue for tracking system and tenant issues through resolution
Configure and use state-of-the-art monitoring tools to assist with troubleshooting and remediation of issues
Conduct incident response and in-depth root cause analysis
Understand and troubleshoot complex network data flow issues for Palo Alto firewalls and Arista switches
Document new procedures/update existing procedures utilizing Confluence and follow SOPs for conflict resolution
Responsibilities
Responsible for the availability, performance, monitoring, and incident response, among other things, of the Cloud Infrastructure that we support in a 24x7 environment
Requirements
- Minimum of Top Secret clearance with SCI eligibility. Contract requires TS/SCI.
- A minimum of 7+ years of experience in a related field, including:
- Associates degree in Engineering, Computer Technology or related field
- Bachelor's degree in Engineering, Computer Technology or related field
- Master's degree in Engineering, Computer Technology or related field
- An additional four (4) Equivalent experience in lieu of a degree will be considered
- DoD 8140 compliance for work role: Technical Support Specialist, with a proficiency level of Intermediate or above
- 3+ years of experience working with Linux operating systems(RHEL 8.X or higher)
- 3+ years of experience working within a cloud environment such as RedHat Openstack, RedHat OpenShift Container Platform (RHOCP), MS Azure, or AWS
- 2+ years of experience with containerization and automation technologies (e.g. Docker Containers, Kubernetes, Ansible, and Heat templates)
- Demonstrated experience in monitoring tools (e.g. Splunk, Sensu, Nessus, etc.)
- Experience supporting software and/or network operations with a clear understanding of networking fundamentals with ability to deep-dive and troubleshoot issues
- Excellent troubleshooting skills
- Must be willing to work in a 24x7 environment and support shift work on site; 8 and/or 12 hours shifts, including weekends
- Ability to effectively communicate both with customers and technical staff
Qualifications
- Associates degree in Engineering, Computer Technology or related field and 7+ years of experience; OR Bachelor's degree in Engineering, Computer Technology or related field and 5+ years of experience; OR Master's degree in Engineering, Computer Technology or related field and 3+ years of experience.
- An additional four (4) Equivalent experience in lieu of a degree will be considered
- DoD 8140 compliance for work role: Technical Support Specialist, with a proficiency level of Intermediate or above
- 3+ years of experience working with Linux operating systems(RHEL 8.X or higher)
- 3+ years of experience working within a cloud environment such as RedHat Openstack, RedHat OpenShift Container Platform (RHOCP), MS Azure, or AWS
- 2+ years of experience with containerization and automation technologies (e.g. Docker Containers, Kubernetes, Ansible, and Heat templates)
- Demonstrated experience in monitoring tools (e.g. Splunk, Sensu, Nessus, etc.)
- Experience supporting software and/or network operations with a clear understanding of networking fundamentals with ability to deep-dive and troubleshoot issues
- Excellent troubleshooting skills
- Must be willing to work in a 24x7 environment and support shift work on site; 8 and/or 12 hours shifts, including weekends
- Ability to effectively communicate both with customers and technical staff
Skills
- Linux operating systems(RHEL 8.X or higher)
- Cloud environments (RedHat Openstack, RedHat OpenShift Container Platform (RHOCP), MS Azure, AWS)
- Containerization and automation technologies (Docker Containers, Kubernetes, Ansible, Heat templates)
- Monitoring tools (Splunk, Sensu, Nessus)
- Networking fundamentals
- Virtualization technologies (Citrix XenServer, Red Hat Enterprise Virtualization, VMWare)
- Ticketing systems (Jira Service Desk, Remedy)
- Front-end processing and network gateway appliances and /or software
- Configuration management repositories
- Cross domain guard technologies (Forcepoint, Radiant Mercury)
- KVM Virtualization technologies
- Previous experience with Intelligence or DoD programs, either within the military or as a civilian contractor
Benefits
- Enhanced benefits to employees working on this critical National Security program, including heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan
- Medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays
Pay
Target Salary Range: $112,000 - $179,000
Schedule
This job will include shift work to allow for complete 24x7 monitoring of software systems. Will need to have flexibility to work multiple shifts (day, mid, swing), as needed.