Cloud/Azure Infrastructure Administrator

About the role

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. Ranked #50 on Engineering News-Record's list of the Top 500 design firms, KCI employs cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning. The Cloud Infrastructure Administrator supports day-to-day operations, reliability, and security of the Microsoft Azure environment, focusing on Azure IaaS, Azure NetApp Files (ANF), Azure Virtual Machines, and Azure Virtual Desktop (AVD).

Responsibilities

Azure IaaS

• Create/maintain Azure Resource Groups according to established naming, tagging, and environment standards to support ownership and lifecycle clarity
• Assist with operational governance activities (tag hygiene, stale resource cleanup, cost/usage visibility)
• Apply least-privilege access principles using Azure RBAC and standard built-in roles; support periodic access reviews and remediation tasks assigned by security/lead
• Support day-to-day Azure networking fundamentals such as VNets/subnets, NSGs, routing, DNS, and secure connectivity troubleshooting in coordination with network/security teams

Azure NetApp Files (ANF) Administration

• Administer ANF resources including NetApp accounts, capacity pools, and volumes (create, modify, document, and maintain)
• Perform operational tasks such as resizing, tier/service-level adjustments, and troubleshooting volume access/performance issues
• Implement and maintain ANF data protection practices such as snapshots and disaster recovery readiness activities

Azure Virtual Machines (IaaS) and Azure Virtual Desktop (AVD)

• Provision and maintain Azure Windows VMs and AVD environments: sizing, disk management, backups, and lifecycle tasks (start/stop, redeploy, deallocate, retire)
• Support patching/maintenance routines
• Resolve common VM/AVD issues (CPU/memory/vGPU, disk latency, connectivity)
• Support core AVD operational components (host pools/session hosts, scaling, image lifecycle, and operational troubleshooting) as part of day-to-day support

Monitoring, Observability, and Operational Response

• Configure and monitor Azure services using Azure Monitor, Log Analytics, and Application Insights; investigate alerts, document findings, and escalate as needed
• Participate in incident response support activities (triage, evidence gathering, containment steps as directed) consistent with IT/security procedures
• Contribute to runbooks, SOPs, and operational documentation to increase repeatability and reduce operational risk

Collaboration and Customer Service

• Work with internal teams to support initiatives involving Azure-hosted workloads and storage modernization, including file services migration to ANF
• Provide timely, clear communication on incidents, service requests, and changes; maintain high-quality ticket notes and post-incident summaries

Other duties as assigned.

Requirements

• Bachelor's degree in Information Systems, Computer Science, or equivalent experience
• 3–5 years of systems administration experience, including 2+ years administering Microsoft Azure in production environments (IaaS)
• Demonstrated hands-on experience with Azure IaaS operations (VMs, resource organization, standard operational tooling)
• Operational disciplines: incident/change management, documentation, and service delivery
• Experience with Azure NetApp Files, performance tiers/service levels, snapshots, troubleshooting and replication concepts
• Experience supporting Azure VMs and AVD environments
• Familiarity with Azure RBAC concepts and standard built-in roles

Preferred certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
• Microsoft Certified: Azure Network Engineer Associate (AZ-700)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• NetApp Certified Cloud and Storage Services Engineer Professional (NS0-701)

Benefits

Competitive compensation package, family-friendly benefits, collaborative working environment, and the training, mentoring and resources needed to advance your career. KCI is committed to building a diverse and inclusive staff and encourages women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

Additional requirements

Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.