Cloud AWS/Azure Application Support

About the role

As a Cloud AWS/Azure Application Support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.

Your role in our mission

• Application and operations support on cloud-based infrastructure in Azure and AWS
• Setup environment, deploy, and maintain .NET C# based applications in cloud environments
• Work closely with development and other support teams to troubleshoot and resolve application or infrastructure related issues
• Collaborate with end users to address application support needs and provide technical assistance
• Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management
• Identify opportunities for process improvements and contribute to service delivery enhancements
• Participate in disaster recovery planning and support cloud security best practices

What We're Looking For

• 6+ years of IT support services and project/program experience
• Technical experience with:
  • AWS and/or Azure cloud platforms and associated services
  • InRule
  • Business Intelligence: SSRS and SSIS
  • Appian (desired)
  • .NET C# (desired)

What You Should Expect In This Role

• Fully remote opportunity with the option to work anywhere within the United States
• Opportunities to travel through your work (0-10%)
• Willingness to work a flexible schedule to accommodate business needs and travel as required
• Video cameras must be used during all interviews, as well as during the initial week of orientation

Pay

The pay range for this position is $75,000 - $90,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies to help build your skills and capabilities