Cloud Administrator I

Entry-level position ideal for individuals beginning their careers in cloud technology, offering hands-on experience with cloud infrastructure and administrative tasks.

Responsibilities

• Provide Tier 1-2 support for cloud-hosted applications and services.
• Monitor system health and respond to alerts and incidents.
• Escalate Tier 3-4 issues to the Cloud Services team with clear documentation.
• Assist with scheduled upgrades and patching across platforms.
• Maintain and update knowledge base articles and support documentation.
• Participate in onboarding and training sessions for new tools and systems.
• Support SSL certificate renewals and DNS configurations (Cloudflare).
• Assist with Sonis SaaS updates and validation across client environments.
• Collaborate with team members on PowerFAIDS upgrades.
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate.
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight.

Requirements

• Basic understanding of cloud platforms.
• Basic understanding of Microsoft Server administration.
• Basic understanding of Networking.
• Strong communication and organizational skills.
• Willingness to learn and grow in a fast-paced environment.

Pay

$50,000–$55,000/year. Base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance