Closing Team Leader

About the role

The Closing Team Leader role is a dynamic position that plays a crucial role in ensuring the smooth operation of the store, focusing on guest service and driving sales. This role is ideal for individuals who enjoy a fast-paced, customer-focused environment and are comfortable working in a variety of shifts.

Responsibilities

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Prioritize the guest experience by modeling, training, and coaching expectations to deliver the service standard.
• Understand your role in sales growth and how each area contributes to and impacts total store profitability.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director or Executive Team Leader to deliver business results and store sales goals while prioritizing the guest experience.
• Aid leaders in communication and collaboration to influence current sales performance and workload deliverables, leveraging daily check-ins, check-outs, and meetings as connection points.
• Support your leader with store operations by seeing the store through the eyes of the guest, establishing consistent routines, and helping ensure departments are zoned, in-stock, signed, and labeled appropriately, setting the store up for success the next day.
• Use business planning tools to share priorities and business updates with store leadership.
• Take action to achieve performance goals.
• Evaluate candidates for open positions and develop a guest-centric team.
• Support team onboarding and learning and help close skill gaps through development, coaching and team member interactions.
• Support your leader in establishing clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Follow all safe and secure training and processes as a key carrier.
• Address all store emergency and compliance needs.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Requirements

• Previous retail experience preferred, but not required
• High school diploma or equivalent
• Must be at least 18 years of age or older
• Lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Qualifications

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Skills

• Guest service fundamentals and experience building and fostering a guest first culture across the store
• Driving storewide sales volume and profitability results
• Developing effective business partnerships across store to achieve common goals
• Workload efficiency across the store including leading closing routines and coaching team members in all areas

Benefits

Target offers a comprehensive benefits package including:

• Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits

Pay

The starting pay range for this position per hour is $19.50 - $21.50. The full pay range for this position per hour is $19.50 - $33.15. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications.

Schedule

This role requires a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).