Closing Team Leader - Altoona, IA

Starting pay range: $22.00 – $24.00 per hour. Full pay range: $22.00 – $37.40 per hour. Pay is based on labor markets, education, work experience, and certifications.

About the role

The Closing team continues the momentum from the team’s day of hard work to finish strong; they take care of the guest until the doors close each night. They prioritize through the eyes of the guest, have a deep understanding of each leader’s vision for their business, and have fun with the team while nailing closing routines.

As a Closing Team Leader, you will develop skills in guest service, driving storewide sales and profitability, building effective business partnerships, and workload efficiency across the store, including leading closing routines and coaching team members.

Responsibilities

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Demonstrate a service culture that prioritizes the guest experience; model, train, and coach expectations to deliver the service standard
• Understand your role in sales growth and how each area contributes to and impacts total store profitability
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions
• Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director or Executive Team Leader to deliver business results and store sales goals while prioritizing the guest experience
• Assist leaders through communication and collaboration to influence current sales performance and workload deliverables; leverage daily check-ins, check-outs, and meetings as connection points
• Support your leader with store operations by seeing the store through the lens of the guest; establish consistent routines and help ensure departments are zoned, in-stock, signed, and labeled appropriately, setting the store up for success the next day
• Use business planning tools to share priorities and business updates with store leadership
• Take action to achieve performance goals
• Evaluate candidates for open positions and develop a guest-centric team
• Support team onboarding and learning; help close skill gaps through development, coaching, and team member interactions
• Support your leader in establishing clear goals and expectations; hold team members accountable to expectations; partner with leaders as needed to share performance feedback
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model creating a welcoming experience by greeting guests as you and your team complete daily tasks
• Demonstrate how to engage with guests when assistance is needed, engage in a welcoming way, and help solve their specific needs
• Lead by thanking guests and letting them know we’re happy they chose to shop at Target
• Model the execution of physical security processes to enhance the in-store security culture
• Support merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices
• Support guest services such as order pick-up (OPU), Drive-up (DU) Orders, DU Returns, and maintain a compliance culture while executing those duties, including compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Requirements

• Previous retail experience preferred, but not required
• High school diploma or equivalent
• Must be at least 18 years of age or older
• Ability to lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties, including Drive-Up and carryout
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more. Other benefits for eligible team members include:

• 401(k)
• Employee discount
• Short-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.