Closing Specialist (Nationals)

What You’ll Do:

• Thoroughly review title commitments to confirm accuracy of vesting and coordinate with title examiners, processors, lenders, and outside parties to obtain necessary clearances, updates, or endorsements to ensure the file is fully cleared and ready for settlement.
• Schedule a preferred notary for the signing appointment and provide the customer with direct contact to the notary professional.
• Prepare the CD/Settlement Statement in accordance with the lender’s terms and conditions, confirming title and recording fees are accurately reflected.
• Confirm status of taxes and any payoffs required at closing.
• Quality Control: Ensure the Lender’s package is correct, deliver closing package to notary via secure portal.
• Conduct a Pre-Closing call to the notary and customer to confirm appointment and answer any questions.
• Confirm closing: Confirm closing appointment.
• Review: Review signed closing package and partner with the notary for any corrections.
• Ensure timely disbursement.
• Communication: Serve as the primary point of contact for closing inquiries, facilitating clear and professional communication between clients and the borrower.
• Process emails and respond to all incoming requests in a timely manner.
• Continuous Improvement: Identify opportunities for process improvements to enhance efficiency and service.
• Maintain detailed and up-to-date records in the closing production system, documenting all actions and communications.
• Escalate complex issues to management or for resolution guidance.
• Consistently meet established service level agreements (SLAs), quality standards, and internal performance metrics.
• Absorb and assist with closing production improvements and participate in training new specialists as needed.

What You Need:

• 3+ years of experience in a closing role, preferably in a multi-state or national setting.
• Strong knowledge of closing process and requirements for a complete closing for each product, by state.
• Experience with Resware, closing production software is a plus.
• Excellent attention to detail, analytical, and problem-solving skills.
• Strong verbal and written communication abilities.
• Ability to work independently in a fast-paced, deadline-driven environment.
• Team Player: Positive attitude and strong sense of customer service and collaboration.