Closing Specialist - Jonesboro, AR
Farm Credit Mid-America is a financial services cooperative serving the financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.
About the role
The Closing Specialist is responsible for activities related to the preparation, review, and processing of loan documentation by directing and performing the loan closing process. Team members in this role own and facilitate the workflow and communication details after loan approval to satisfy closing requirements, loan conditions, and meet customer needs. The Closing Specialist ensures compliance with all regulations and procedures from loan approval to loan certification. This role coordinates with team members to accommodate customer needs throughout the marketplace and contributes independently to routine and recurring work with growing confidence and consistency.
Responsibilities
- Creates a positive customer experience by delivering timely and thorough service that exceeds customer expectations while meeting internal and external deadlines.
- Serves as the primary contact for customers, vendors, partners, and peers. Recognizes customer needs and is proficient in selling appropriate secondary products and services.
- Confirms requirements for title, appraisal, and any loan conditions.
- Facilitates the final stages of the lending process from loan approval to loan certification.
- Adheres to all regulatory compliance requirements, gathers appropriate documentation, and prepares accurate loan closing packages.
- Follows guidance in all process guides as appropriate for the role.
- Assists with office coverage and serves as a backup to other roles.
- Completes routine assignments independently using established procedures and sound judgment.
- Applies working knowledge to resolve common issues and identifies when to seek guidance.
- Communicates clearly with teammates and internal partners to support coordinated work.
- Organizes workload to meet deadlines and deliver consistent, reliable outcomes.
- Contributes ideas that strengthen processes, accuracy, and effectiveness.
- Uses available tools and resources to resolve straightforward issues and improve confidence.
Requirements
- High School Diploma/GED with 5 years of relevant experience required.
- Bachelor's Degree with 1 year of relevant experience preferred.
Mental & Physical Requirements
- Routinely sit, use hands for tasks, and communicate orally.
- Frequently stand or walk; occasionally reach with hands and arms.
- Occasionally lift or move up to ten pounds.
- Vision requirements include close and distance vision.
- Work environment typically has a moderate noise level.
- Requires strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage.
- Some roles may require a valid driver's license and the ability to drive long distances.
- Reasonable accommodations will be considered for individuals as requested.
Pay
The salary range for this position is estimated to be $49,208.00 – $89,931.00 annualized. Final compensation will be determined based on factors such as experience, skills, education, qualifications, and allotted budget. Salary ranges are reviewed periodically to remain aligned with market conditions.
Schedule
Full Time, Onsite. Travel required: 0% - 10%.
Benefits
- Medical, dental, and vision insurance
- Well-being and fitness reimbursement programs
- Paid vacation, sick leave, and holidays
- 401(k) plan with company contributions and matching opportunities
- Paid parental leave
- Short-term and long-term disability coverage
- Tuition reimbursement and professional development programs
- Community involvement and volunteer opportunities
- Variable compensation opportunities for eligible positions